www.bowbowbrow.com.my has no control over the operating procedure by the third party courier services. Hence, in the case of delay in product delivery, bowbowbrow.com.my will notify users via email or mobile message. If users did not receive any email from www.bowbowbrow.com.my more than 2 weeks, kindly contact [email protected]
If we are unable to meet the estimated delivery date www.bowbowbrow.com.my shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier services.
To track your order, please use the tracking ID sent to you in the confirmation email or mobile message of your items have been shipped out. As a precaution, please keep the receipt of the delivered product.
In the rare circumstance that your item has a defect or is missing from your order please contact www.bowbowbrow.com.my at [email protected]
Standard delivery for Pre-order
Delivery for pre-order items will be dispatched in 5-7 days after www.bowbowbrow.com.my receive the products. If items were out of stock from the manufacturer and users do not wish to wait for the products, www.bowbowbrow.com.my will fully refund in CASH TERM.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
· Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
· Any item that is returned more than 7 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
· If you haven’t received a refund yet, first check your bank account again.
· Then contact your credit card company, it may take some time before your refund is officially posted.
· Next contact your bank. There is often some processing time before a refund is posted.
· If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item.
To return your product, you should mail your product to: No.3, S-12A-01, Persiaran Kelicap Setia Tri-angle 11900 Bayan Lepas, Pulau Pinang
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.